Frequently Asked Questions (FAQs)
Take a look at some FAQs answered by Bethany staff members. If you require further answers to a specific questions please contact us at firstname.lastname@example.org
What is Respite?
Respite is a “break”, and in the context of Bethany Care, it means that the service we offer gives families a break in caring from their family member with a disability, and the stress that goes along with this responsibility. For the client, it gives them a break (or “holiday” as we like to call it) from the home and family environment.
What are NRG Days?
NRG stands for Necessary Respite, Recreation Group. These day groups currently run on Tuesdays and Thursdays
during the set terms. While activities vary, each day consists of transporting clients between their homes and the activity venues, midday meals, snacks and drinks, and supervision and personal care of clients. See the Senior Lifestyle
Support Worker for a copy of the current term’s NRG schedule.
Why do Bethany staff work on a roster basis?
Bethany runs a range of services including a residential respite house that needs to be staffed 24 hours a day. The roster, which is issued on a fortnightly basis, allocates staff to various days and locations to ensure all departments are adequately staffed to enable best practice .
Why does Bethany close over Christmas / New Year?
Due to the nature of our service, and the small team that covers all departments, it is necessary for the Bethany to take their accrued annual in a lump sum to ensure maximum coverage and service delivery in the remaining 48 weeks / year. This decision was made after the suggestion was put forward by DSQ South Coast Regional Manager to enhance the ongoing sustainability of the respite service. It has been endorsed by the Board of Directors and now forms part of our operating mechanism each calendar year.
Regular feedback is gathered from existing consumers, their families and the Commonwealth Carers Respite Centre –South Coast Region to gauge any negative impact or undue stress the timing of this closure may have on families on the Gold Coast.
I hear people talk about Community Engagement – What does that actually mean?
Community Engagement is a phrase that refers to an organizations commitment or action towards including members
of the community at large in their policy development, funding submissions or general activities. It may mean how we interact with our respite house neighbours, funding bodies etc