# Question Strongly Disagree Disagree Neither agree nor disagree Agree Very much agree
1 I agree Bethany Care provides a fair and non-discriminatory service. 0.00% 0.00% 0.00% 9.52% 90.48%
2 I agree Bethany supports its clients to meet their personal needs, goals and aspirations. 0.00% 0.00% 0.00% 14.29% 85.71%
3 I agree Bethany gives opportunity for its clients to make their own decisions and choices, where possible. 0.00% 0.00% 0.00% 14.29% 85.71%
4 I agree Bethany treats its clients with dignity and respect, and also upholds the privacy and confidentiality of their personal information. 0.00% 0.00% 0.00% 0.00% 100.00%
5 I agree Bethany supports clients to participate and be included in the community. 0.00% 0.00% 0.00% 10.00% 90.00%
6 I agree Bethany respects and values client’s identity, gender, culture, age, religion, and race. 0.00% 0.00% 0.00% 4.76% 95.25%
7 I agree Bethany has fair feedback, complaints and appeals processes, and does not use retribution or unfair treatment for people who report abuse, neglect or exploitation at its service.    0.00% 0.00% 4.76% 4.76% 90.48%
8 I agree Bethany provides services that uphold client’s human and legal rights. 0.00% 0.00% 0.00% 10.53% 89.47%
9 I agree Bethany prevents, identifies and responds to potential risks to the safety and wellbeing of people using its services. 0.00% 0.00% 0.00% 9.52% 90.48%
10 I agree people using Bethany services are enabled to access appropriate supports and advocacy when needed. 0.00% 0.00% 0.00% 9.52% 90.48%
# Question YES No This Needs Improvement
11 Staff appearance & Interaction – Do we smile and are we polite? Do we wear ironed uniforms and do we wear name badges?        95.00% 0.00% 5.00%
12 Centre Based Respite (Hope Cottage) – Is the house clean and well maintained? 83.33% 0.00% 16.67%
13 Centre Based Respite (Hope Cottage) – Is there good booking availability and accurate scheduling? 100.00% 0.00% 0.00%
14 Accommodation Support (Maidenhair, Yodelay) – Do staff provide quality support? 100.00% 0.00% 0.00%
15 Accommodation Support (Maidenhair, Yodelay) – Is the house clean and well maintained? 100.00% 0.00% 0.00%
16 Day Respite Group (NRG & Bowling) – Do the activities we offer in Tuesday and Thursday groups meet your needs? 100.00% 0.00% 0.00%
17 Are our vans tidy and clean? Safely driven? Are we punctual? 100.00% 0.00% 0.00%
18 Administration Office – Are your telephone calls and enquiries handled professionally, competently and politely? 100.00% 0.00% 0.00%
# Question Excellent Above Average Average Poor
19 Overall, how would you rate your experiences with Bethany Care…? 100.00%